Terms & Conditions

Deposits, Final Payments & Cancellation Penalties:

*Deposits are due at the time of booking. Bookings without deposit will automatically be cancelled after 24 hours.

*If final payment is not received by the due date, the file will be cancelled, and the deposit forfeited.

*Any request for name substitution represents a cancellation and release of space. Any substitution accepted represents a new booking subject to the rates available at the time of substitution.

*It is strongly recommended that all travellers purchase sufficient insurance (ex. emergency medical, cancellation/ interruption, delay, and baggage to ensure coverage for any unexpected situations.)

Luggage
Due to limited coach capacity and weight restrictions, this single bag should not exceed 30x21x11 inches or 50 lbs. Please be advised that stricter luggage allowances may be in place for other methods of transportation such as safari vehicles, flights, and cruises, please check with them. Hand luggage must not exceed 12x11x6 in. and should be soft sided (backpack or tote bag) to fit in the small overhead compartment. The overhead compartments are smaller on a motorcoach than on a plane. For security purposes, we recommend you do not put your address on your luggage tags, only your name, email address and contact number. It is also a good idea to label your hand luggage.

All personal belongings and luggage are at the owner’s risk throughout travel. Baggage insurance is recommended.

WestWorld Tours is not responsible for additional fees imposed by air carriers. Regulations at most airports require that travellers handle their own luggage. We are unable to accept a second suitcase, or any luggage exceeding these limits.

Fuel Surcharges
Fuel surcharges shown or included in pricing are accurate at the time of printing but are subject to change up until the time of departure.

Flight Arrangements
Group airfare, when offered, is an option. A generic block of seats is assigned for each passenger by the airline. Individual seat selection is not permitted. You will be able to select your seat 24 hours prior to departure or upon check in at the airport. You may not always be seated with your travel companion.
Flight services are subject to conditions imposed by law and third-party suppliers. As such, their liability is limited by the respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of the carriage apply to all flights. WestWorld Tours does not assume any responsibility for schedule changes, or any additional costs incurred due to flight delays.

All flight times, airlines, and types of aircraft are subject to change without prior notice. It is the traveller’s responsibility to contact the airline within 12 hours prior to departure to reconfirm times.

Frequent flyer miles cannot be used for upgrades or payments. It is the traveller’s responsibility to add their frequent flyer number at the time of check-in and will not be for matters concerning WWT.

Travellers Requiring Special Assistance
You must report any disability requiring special attention to WestWorld Tours at the time your booking is made. WWT will make reasonable efforts to accommodate the special needs of tour participants. It is required that people requiring assistance be accompanied by a companion who is capable of and fully responsible for providing assistance. Neither WWT, its personnel, or suppliers can physically lift or assist clients into transportation vehicles. If a traveller thinks they might need assistance during a trip, they should call WWT to determine what assistance might reasonably be given. WWT cannot provide special individual assistance to our tour members with special needs for walking, dining, or other routine activities.

Accommodations
Every effort has been made to reserve non-smoking rooms with two beds; however, on some occasions, rooms with 1 bed may be the only option available. These rooms will be allocated for solo travellers and couples first; other rooms may feature a single bed with a rollaway bed or sleeper sofa.

Special room requests must be made at the time of the booking. Requests and changes will not be accepted within 30 days of departure and are based on availability at time of check-in, therefore cannot be guaranteed. WestWorld Tours will do our best to accommodate requests, however we cannot be held responsible for requests not realized.

Although rare, substitute accommodation may be used. We attempt to use those of similar standards. Hotel Frequent Traveller program points are not earned on WestWorld Tours.

Please note that hotel room sizes, standards, facilities, and services provided may vary from country to country and region to region and are often local in style.

Itinerary
All WestWorld Tours are escorted by a professional WestWorld Tour Director and English-speaking local guides, and drivers.

Itinerary changes may occur without notice due to unforeseen circumstances, operational concerns, or the health and safety of our guests. Any itinerary changes are at the sole discretion of WestWorld Tours, its tour directors, or our local suppliers.

Solo Travellers
Limited solo traveller spaces are available on each tour. If available, solo traveller rates are at an additional cost as indicated. If you are travelling solo and want to share a room, we can try to fulfill your request, however this cannot be guaranteed. WestWorld Tours will not be held responsible or liable for any claims or issues arising out of the roommate pairing. If a single room is utilized due to unavailability of a roommate, or roommate cancellation, the single room supplement will be charged.

For Your Comfort
Smoking (including e-cigarettes), alcohol, and cannabis are not permitted on the motorcoach. Regular comfort stops are made on travelling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free.

Seats are rotated onboard the coach for all WestWorld Tours under the discretion of the tour director. So that we do not show partiality among passengers, exceptions cannot be made. This is to ensure guests enjoy a variety of views. Triples and Solo travellers will not be guaranteed a seat to themselves on the coach.
 

Errors
Every effort is made to improve the accuracy of our brochures, website, and itineraries; however, errors can occur and as such, all information is subject to change. In the case of computer or human billing errors, we reserve the right to re-invoice guests and their Travel Consultants with correct billing.

Photos
Many pictures are taken by staff and passengers and used for promotions and advertising. Inform your tour director if you do not want to be in any photos otherwise we assume you have granted us the right to use your image.

Not Included

• Gratuities for Tour Director and Driver are voluntary and should be extended on an individual basis; not as a group.
  • Cruise gratuities not included unless otherwise specified.
• Meals other than those listed on the itinerary.
• Personal expenses.
• Extra costs incurred due to delays or interruptions caused by weather or other circumstances beyond our control.
• Any product or service not specifically stated as included in any WestWorld Tours documents, printed or digital.
• Travel Insurance
   

Tour Operator’s Responsibility
On your behalf, WestWorld Tours arranges airlines, hotels, transfer companies, baggage handlers, local partners, and other independent suppliers to provide you with the services you have purchased.

WWT exercises due care in selecting these companies and pays particular attention to their reputation and reliability. However, WWT does not control these suppliers and thus, we cannot be held liable for their performance or lack thereof. Therefore, WWT shall not be held responsible for any injury, loss, or damage whether mental, emotional, or physical howsoever sustained, resulting, or arising from any error, omission or negligence of any company or person, agent, employee, or subcontractor supplying any of these services as part of your WWT vacation.

WWT as the tour operator and/or its staff do not assume responsibility for any claims, losses, damages, costs, or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, illness, distress, or frustration whether physical, emotional, or mental, resulting from or arising out of any of the following:

1. Any negligent act or omission by the airlines, transportation companies, coach tour operators, hotel/resort properties, or other suppliers or their personnel or any company or person
2. Government actions, weather, equipment failure, labour disputes, sickness, theft, or any other cause beyond our control.
3. The need for WWT to change itineraries or substitute accommodation or services, provided that efforts are made to supply comparable services and accommodation.

WestWorld Tours shall not be responsible for any delay, inconveniences, injury, accident, expenses, or loss regardless of cause. It is highly recommended that you purchase insurance.

WestWorld Tours has the right to cancel any departure due to insufficient reservations up to eight weeks before the departure date. If a trip fails to satisfy minimum numbers, passengers may be offered alternative tours, be provided with a full refund, or may opt to receive full credit to be used on a future WestWorld Tour.

Westworld Tours will not be held responsible for any costs or penalties relating to air transport or other services due to tour cancellation.
 

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